Welcome to Bamba Travel! These Terms and Conditions govern your use of our website (bambatravel.website) and the services we provide. By accessing our website, booking travel services, or using our platform, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
1. Definitions
- “Company,” “we,” “our,” or “us” refers to Bamba Travel.
- “You,” “your,” or “customer” refers to the person using our services.
- “Services” refers to travel-related bookings, itineraries, AI-powered trip planning, and any other features offered on our website.
- “Third-party providers” refer to external companies providing accommodations, transportation, tours, and other services.
2. Eligibility
By using our services, you confirm that you:
- Are at least 18 years old.
- Possess the legal authority to enter into this agreement.
- Will use the services in compliance with all applicable laws.
3. Booking and Payment
3.1 Booking Process
- All bookings must be made through our website or authorized agents.
- You are responsible for providing accurate and complete information.
- Availability of services is subject to confirmation from third-party providers.
3.2 Pricing and Payment
- Prices are listed in [currency] and may change due to exchange rates or supplier price adjustments.
- Payments must be made in full at the time of booking unless stated otherwise.
- We accept major credit cards, debit cards, and online payment gateways.
- A booking confirmation will be sent upon successful payment.
3.3 Cancellations and Refunds
- Cancellation policies vary depending on the service provider.
- Refunds (if applicable) will be processed within 14 business days.
- Non-refundable services will be clearly stated at the time of booking.
4. Changes to Bookings
- Modifications to existing bookings are subject to availability and additional charges.
- We reserve the right to make necessary changes due to unforeseen circumstances.
- If an alternative arrangement is not satisfactory, a refund may be issued (subject to provider policies).
5. Travel Documents and Requirements
- You are responsible for obtaining valid passports, visas, and other required travel documents.
- We are not liable for any denied entries or travel restrictions imposed by authorities.
- Ensure compliance with health and vaccination requirements for your destination.
6. Responsibilities and Liabilities
6.1 Your Responsibilities
- Adhere to the terms of service and follow guidelines from service providers.
- Respect local laws and customs during travel.
- Maintain personal safety and secure your belongings.
6.2 Our Liability
- We act as an intermediary between customers and third-party providers.
- We are not liable for delays, cancellations, accidents, or any issues arising from third-party services.
- Any claims related to service disruptions must be directed to the respective provider.
7. Force Majeure
- We are not responsible for service disruptions due to events beyond our control, including natural disasters, government actions, pandemics, or strikes.
- Refunds or rescheduling in such cases will depend on provider policies.
8. Intellectual Property
- All content on our website, including text, images, and branding, is protected by intellectual property laws.
- You may not copy, modify, or distribute our content without prior written consent.
9. User Conduct
- You agree not to misuse our website, engage in fraudulent activity, or attempt to interfere with the platform.
- We reserve the right to terminate accounts violating these terms.
10. Privacy Policy
- Your personal data is collected and processed in accordance with our Privacy Policy.
- We do not sell or share personal information with third parties beyond what is necessary for service fulfillment.
11. Dispute Resolution
- Any disputes shall be resolved through negotiation or mediation before legal action.
- The governing law for disputes shall be [jurisdiction].
12. Amendments to Terms
- We reserve the right to update these terms at any time.
- Continued use of our services after changes indicates acceptance of the updated terms.